Introduction to Patterson, Trips

Patterson, Trips is a premier luxury travel management company headquartered in New York City, with regional offices in Los Angeles, London, and Dubai. Established as a leader in the corporate and high-end leisure travel sector, Patterson, Trips provides end-to-end travel solutions that combine personalized service with cutting-edge technology. The company is recognized by industry bodies such as the American Society of Travel Advisors (ASTA) and has been featured in Travel + Leisure and Forbes for its innovative approach. With over 500 employees globally, Patterson, Trips manages complex itineraries for Fortune 500 companies, celebrity clientele, and discerning travelers seeking seamless, curated experiences. The company’s commitment to sustainability and ethical tourism has earned it a reputation as a responsible travel partner. Patterson, Trips leverages proprietary booking platforms, AI-driven travel insights, and a global network of vetted suppliers to deliver unparalleled service. This introduction sets the stage for understanding why Patterson, Trips is consistently rated as a top workplace in the travel industry and why this role offers exceptional career growth.

Company History and Business Evolution

Patterson, Trips was founded in 1998 by former airline executive Margaret Patterson and tech entrepreneur David Trips. The duo identified a gap in the market for high-touch travel services that combined human expertise with emerging digital tools. Starting from a small office in Midtown Manhattan, the company initially focused on corporate travel for law firms and investment banks. By 2005, Patterson, Trips had expanded into luxury leisure travel, acquiring a boutique tour operator specializing in African safaris. The 2010 launch of the proprietary 'Tripsync' platform revolutionized itinerary management, allowing real-time updates and mobile access. In 2015, the company secured a Series B funding round led by Accel Partners, fueling global expansion. Key milestones include the opening of a London office in 2017, the acquisition of a European rail booking startup in 2019, and the launch of a carbon offset program in 2021. During the pandemic, Patterson, Trips pivoted to virtual travel experiences and crisis management services, which strengthened client loyalty. Today, the company manages over $2 billion in annual travel spend and continues to innovate with AI-assisted trip planning and blockchain-based payment solutions. The evolution of Patterson, Trips reflects a deep understanding of traveler needs and an unwavering commitment to quality.

Patterson, Trips at a Glance

• Headquarters: New York City, USA
• Founded: 1998
• Founders: Margaret Patterson and David Trips
• CEO: Margaret Patterson (current)
• Revenue: $850 million (2023)
• Employees: 500+ worldwide
• Global Offices: New York, Los Angeles, London, Dubai, Singapore
• Core Services: Corporate travel management, luxury leisure travel, event logistics, travel technology solutions
• Industry Certifications: ASTA, IATA, CLIA, Green Globe
• Client Base: Fortune 500 companies, high-net-worth individuals, government agencies
• Annual Bookings: Over 150,000 travel reservations
• Technology Platform: Tripsync™ (proprietary travel management software)
• Sustainability: Carbon-neutral operations since 2022
• Recognition: 'Best Travel Agency' by Business Travel News (2020, 2022, 2023)
• Partnerships: Preferred supplier agreements with major airlines, hotel chains, and cruise lines
• Membership: Virtuoso, Ensemble Travel Group
• Average Client Satisfaction Score: 4.8/5
• Social Media Followers: 250,000+ across platforms
• Charity Involvement: Patterson Foundation for Travel Education
• Growth Rate: 15% year-over-year (since 2018)

Mission, Vision, and Core Corporate Values

Mission: To transform the travel experience through personalized service, innovative technology, and a deep commitment to sustainability, ensuring every journey is seamless, enriching, and responsible. Vision: To be the most trusted and innovative travel management company globally, setting the standard for excellence in corporate and luxury travel. Core Values: Integrity – we operate with transparency and ethical practices in all relationships. Innovation – we continuously invest in technology to improve service delivery. Collaboration – we work as a unified team, leveraging diverse talents to solve complex travel challenges. Customer Obsession – every decision is made with the client’s best interest at heart. Sustainability – we are stewards of the planet, actively reducing our environmental footprint. These values are embedded in employee training, performance evaluations, and strategic initiatives. Patterson, Trips believes that living these values every day creates a fulfilling workplace and loyal clientele.

Business Strategy and Future Roadmap

Patterson, Trips’ business strategy focuses on three pillars: technology-driven personalization, geographic expansion, and vertical integration. The company plans to launch 'Tripsync AI' in 2025, an AI concierge that predicts traveler preferences and automatically adjusts itineraries. Geographically, the company is targeting the Asian market with a new office in Singapore and partnerships with local luxury hotels. Vertical integration includes acquiring a boutique airline charter service and a travel insurance firm to offer end-to-end coverage. The roadmap emphasizes sustainability: by 2026, 100% of hotel bookings will be with eco-certified properties. Patterson, Trips also plans to double its workforce to 1,000 by 2028, investing heavily in employee training and remote work infrastructure. The company’s strategic partnerships with Google Cloud and Amadeus will enhance data analytics capabilities. The future vision includes a loyalty program that rewards carbon-conscious travel choices, reinforcing the brand’s leadership in responsible tourism.

Products, Technologies, and Services

Patterson, Trips offers a comprehensive suite of travel services. Corporate Travel Management: Includes policy compliance, expense reporting integration, and 24/7 travel emergency support. Luxury Leisure: Bespoke itinerary design for private jet charters, yacht charters, and exclusive villa bookings. Event Logistics: Full-service planning for corporate meetings, incentive trips, and product launches. Travel Technology: The Tripsync platform provides mobile booking, real-time flight alerts, and virtual payment solutions. Consulting Services: Travel policy optimization and supplier negotiation for mid-sized companies. Specialty Programs: Wellness retreats, culinary travel, and adventure travel curated by experts. The company’s technology stack includes machine learning models that optimize travel routes and predict disruptions. Patterson, Trips also offers a white-label solution for other agencies to rebrand Tripsync for their clients. The integration of biometric data (with opt-in) allows for seamless airport experiences. All services are backed by a global network of on-the-ground assistants who handle logistics from visa procurement to medical evacuation.

Industries and Markets Served

Patterson, Trips serves a diverse range of industries. Financial Services: Banks, hedge funds, and insurance companies that require high-security travel and last-minute changes. Technology: Tech firms with global teams needing frequent cross-border travel. Entertainment: Film studios, music tours, and celebrity travel management. Pharmaceutical: Clinical trial monitoring and conference logistics. Non-Profit: Sustainable travel for humanitarian missions. Government: Diplomatic travel and delegation management. Legal: Law firms with litigation travel needs. Education: University study abroad programs. Healthcare: Medical tourism and executive wellness retreats. Energy: Travel for remote site visits and offshore operations. The company’s ability to handle complex multi-stop itineraries, visa requirements, and risk management makes it indispensable for these sectors. Patterson, Trips also serves the luxury retail and fashion industries, arranging exclusive shopping experiences and fashion week travel.

Leadership and Management Philosophy

The leadership team at Patterson, Trips is composed of industry veterans and technology innovators. CEO Margaret Patterson brings 30 years of travel industry experience, having previously led operations at a major airline. CFO Steven Chen has a background in fintech and corporate finance. Chief Technology Officer Dr. Lisa Kaur is a former NASA researcher specializing in AI. The management philosophy is rooted in 'Servant Leadership' – leaders are expected to support their teams, remove obstacles, and foster a culture of continuous learning. Regular town halls, anonymous feedback tools, and open-door policies ensure transparency. The company values diversity, with 45% of leadership positions held by women and underrepresented groups. Patterson, Trips invests heavily in leadership development programs, including a partnership with Cornell University's School of Hotel Administration. The philosophy extends to clients: every account has a dedicated senior manager who acts as a strategic partner, not just a booking agent.

Corporate Events, Conferences, and Community Engagement

Patterson, Trips hosts an annual Global Travel Summit, bringing together industry leaders to discuss trends in sustainable tourism, technology, and customer experience. The company also sponsors the 'Travel for Good' hackathon, encouraging developers to create apps that reduce travel carbon footprints. Community engagement includes local partnerships with schools in underserved areas to provide travel industry scholarships. Employees are encouraged to volunteer, with two paid days off per year for community service. The company participates in the 'Clean Our Ocean' initiative, organizing beach cleanups in coastal cities. Patterson, Trips also runs a mentorship program for aspiring travel agents through the Patterson Foundation. Corporate social responsibility is a key part of the brand, with 1% of annual profits donated to environmental organizations. These events enhance the company’s reputation as a responsible corporate citizen and create a strong sense of purpose among employees.

Employees and Workplace Culture

With a workforce of over 500, Patterson, Trips fosters a culture of collaboration, innovation, and work-life balance. The company offers hybrid work options, with most employees working from home two days per week. Office spaces are designed with open floor plans, quiet zones, and wellness rooms. Benefits include comprehensive health insurance, 401(k) matching, generous travel perks (including annual travel credits), and professional development budgets. Employee resource groups (ERGs) for women, LGBTQ+, and people of color promote inclusion. The company has received 'Best Places to Work' awards from Travel Weekly and Crain’s New York Business. Culture is reinforced through regular team-building events, monthly 'Trips Talks' (lunch-and-learns), and a recognition program called 'Trips Stars' where peers nominate each other for rewards. Turnover is low (12% annually), indicating high job satisfaction. The workplace culture is built on trust, empowerment, and a shared passion for travel. Employees are encouraged to take 'familiarization trips' to destinations to enhance their knowledge, a practice that also boosts morale.

Job Details & Requirements for this Posting

Senior Travel Consultant – Luxury & Corporate Travel

Reports to: Director of Travel Services
Location: New York City (hybrid remote option available)
Job Type: Full-time
Salary: $70,000 – $95,000 base salary + commissions (OTE $110k+)
Travel Requirements: Occasional domestic and international travel (5-10%)

Responsibilities

• Design and book complex, multi-destination itineraries for corporate executives and VIP clients
• Negotiate rates with airlines, hotels, and ground transportation providers to secure best value
• Manage travel budgets and ensure compliance with corporate travel policies
• Provide 24/7 support for travel emergencies and last-minute changes
• Utilize Tripsync platform to create detailed itineraries and real-time updates
• Build and maintain relationships with a portfolio of high-value accounts
• Collaborate with internal teams (finance, marketing, operations) to enhance service delivery
• Stay updated on travel advisories, visa requirements, and health protocols
• Mentor junior consultants and contribute to training programs
• Identify opportunities for upselling additional services (insurance, upgrades, experiences)

Qualifications

• 5+ years of experience in corporate or luxury travel consulting
• Proven track record of handling complex itineraries and high-profile clients
• Expertise in GDS systems (Sabre, Amadeus) and travel management software
• Strong negotiation and communication skills
• College degree in hospitality, business, or related field preferred
• Certifications (CTC, CTA) are a plus
• Passion for travel and commitment to exceptional customer service
• Ability to work under pressure and manage multiple priorities
• Knowledge of sustainability practices in travel

Why Join Patterson, Trips?

• Industry-leading compensation with uncapped commission potential
• Access to exclusive travel perks and discounts
• Continuous learning through internal and external training programs
• Opportunity to work with top-tier clients and destinations
• Career advancement path to management or specialist roles
• Supportive team culture with recognition and rewards
• Hybrid work flexibility and state-of-the-art technology tools
• Be part of an award-winning company that values innovation and sustainability

Customer Reviews and Industry Reputation

GLASS DOOR

On Glassdoor, Patterson, Trips holds a 4.3 out of 5 rating based on 340 reviews. Employees praise the company’s collaborative environment and generous travel benefits. Common themes include supportive management (4.4 rating) and positive work culture (4.5 rating). Some reviews note high expectations during peak travel seasons, but overall satisfaction is high. The CEO approval rating is 92%, reflecting leadership trust. Sample review: 'Patterson, Trips invests in its people. The training and travel opportunities are unmatched. I’ve grown so much in my career here.'

INDEED

Indeed shows a 4.1 rating from 210 reviews. Employees highlight competitive pay and clear career progression. The most mentioned pro is 'amazing travel discounts,' while cons include 'occasional long hours.' Work-life balance is rated 3.8/5. Many reviews mention the company’s fast-paced nature and the excitement of working with premium clients. Overall, 85% of reviewers would recommend Patterson, Trips to a friend.

GARTNER PEER INSIGHTS

As a travel management provider, Patterson, Trips is rated 4.5/5 on Gartner Peer Insights. Corporate travel buyers commend the platform’s ease of use and customer support. IT leaders appreciate the integration with expense systems. One review states: 'Patterson, Trips transformed our travel program. The data analytics helped us cut costs by 15% while improving traveler satisfaction.' The product is ranked in the top 5% of travel management solutions.

TRUSTPILOT

Trustpilot shows an 'Excellent' rating of 4.6 stars from 1,200+ consumer reviews. Clients rave about personalized service and attention to detail. Common phrases: 'They think of everything' and 'Hassle-free VIP treatment.' Negative reviews are rare and often relate to pricing for budget travelers, but the company’s target market is luxury. Response rate is 99% with a average resolution time of 2 hours.

G2

On G2, the Tripsync platform receives a 4.4/5 rating. Users highlight its intuitive interface and robust reporting features. Integration capabilities with Salesforce and Concur are praised. The mobile app has a 4.5 rating on both iOS and Android stores. G2 reviewers often compare Tripsync favorably to competitors like Egencia and TravelPerk.

GOOGLE REVIEWS

Patterson, Trips has 4.7 stars on Google My Business across its five office locations. Clients mention seamless booking experiences and emergency support. A typical review: 'I had a medical emergency abroad and Patterson, Trips handled everything – from hospital coordination to rebooking my flight. They saved my trip.' The company responds to every review, demonstrating commitment to client care.

LINKEDIN REPUTATION

LinkedIn company page has 45,000 followers. The company is recognized as a top employer in travel. Content includes thought leadership articles on sustainable travel and employee spotlights. Engagement rate is 3.2%, above industry average. Patterson, Trips also ranks high in LinkedIn’s 'Best Workplaces' list for the transportation and travel sector.

Overall, the industry reputation of Patterson, Trips is stellar. The company has won numerous awards and is consistently recommended by clients and peers. The reviews reflect a strong focus on quality, innovation, and employee wellbeing.

Why Organizations Choose Patterson, Trips

Organizations select Patterson, Trips for its proven ability to reduce travel costs while increasing traveler satisfaction. The company’s technology saves clients an average of 12% on total travel spend through optimized booking patterns and policy enforcement. The dedicated account management ensures that each client receives personalized attention, from policy design to crisis management. Patterson, Trips’ global scale gives clients access to negotiated rates with 500+ airlines and 1 million hotels. The company’s sustainability reporting helps organizations meet their ESG goals. Additionally, the 24/7 support provides peace of mind, especially for frequent international travelers. Testimonials from clients include large law firms, tech companies, and multinational corporations that have increased traveler compliance and reduced rogue booking. Patterson, Trips is also trusted for handling sensitive travel for executives, with strict confidentiality protocols. The ROI is measurable: clients report a 20% reduction in travel disruptions and a 95% traveler satisfaction rate. Choosing Patterson, Trips is a strategic decision for companies that value efficiency, safety, and exceptional travel experiences.

Official Contact Information

For inquiries and assistance, please reach out to Patterson, Trips using the following contact details:

Address: 350 Madison Avenue, Suite 820, New York, NY 10017, USA
Contact Number: +1 (212) 555-0199
Support Number: +1 (800) 555-0123
Helpdesk Number: +1 (888) 555-0456
Website: www.pattersontrips.com

Official Social Media Presence

• LinkedIn
• Facebook
• Instagram
• Twitter / X
• YouTube
• TikTok

SEO FAQ Section

Patterson, Trips offers corporate travel management, luxury leisure travel, event logistics, and travel technology solutions via its Tripsync platform.

The headquarters of Patterson, Trips is located in New York City, USA.

No, Patterson, Trips is privately held, backed by Accel Partners and other investors.

Patterson, Trips employs over 500 people globally across multiple offices.

Patterson, Trips serves financial services, technology, entertainment, pharmaceutical, non-profit, government, legal, education, healthcare, and energy sectors.

Yes, Patterson, Trips has a carbon-neutral program since 2022 and prioritizes eco-certified suppliers.

The base salary for a Senior Travel Consultant at Patterson, Trips ranges from $70,000 to $95,000 plus commissions.

Patterson, Trips promotes a collaborative, inclusive, and innovative culture with hybrid work options and generous travel perks.

Interested candidates can apply via the careers page on the official Patterson, Trips website or through LinkedIn job postings.

Patterson, Trips uses the proprietary Tripsync platform, which includes AI-powered booking, real-time updates, and expense integration.

Yes, Patterson, Trips provides optional travel insurance through partner providers, covering trip cancellation, medical emergencies, and more.

Consultants at Patterson, Trips earn commission based on booking volume and margin, with potential to double base salary.

Patterson, Trips offers professional development budgets, mentorship programs, and partnerships with Cornell University for leadership training.

The core values of Patterson, Trips are integrity, innovation, collaboration, customer obsession, and sustainability.

Yes, the Tripsync mobile app is available for iOS and Android, offering booking, itinerary management, and support features.

Patterson, Trips provides on-the-job training, certification sponsorship (CTC/CTA), and familiarization trips to destinations.

Customer support is available 24/7 via phone, email, and live chat through the Patterson, Trips website.

Yes, Patterson, Trips has an office in London, UK, as part of its global network.

Patterson, Trips has won 'Best Travel Agency' by Business Travel News multiple times and 'Best Places to Work' by Travel Weekly.

Patterson, Trips employs real-time risk monitoring, duty of care protocols, and partnerships with security firms to ensure traveler safety.

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