Ethiopian Airlines Virginia Office: Location, Services, and Ticketing Assistance

Ethiopian Airlines, the flag carrier of Ethiopia, is one of Africa’s largest and most respected airlines. Known for its modern fleet, global network, and award-winning service, the airline connects passengers across continents—from North America to Africa, Europe, Asia, and beyond. For passengers located in the United States, especially along the East Coast, the Ethiopian Airlines Virginia office plays a key role in delivering customer service, ticketing assistance, and travel planning.

Whether you’re booking a flight to Addis Ababa, changing your itinerary, or simply looking for information on baggage policies, the Ethiopian Airlines office in Virginia is your local point of contact for convenient, in-person support. This article will provide a detailed overview of the office's location, services, contact information, and what you can expect from the Ethiopian Airlines ticket office in Virginia.

Why Visit the Ethiopian Airlines Office in Virginia?

Although many airline transactions can now be done online, many travelers still prefer the reliability and reassurance of working directly with airline representatives—especially when dealing with international flights. The Ethiopian Airlines Virginia office offers face-to-face support and solutions for a variety of travel needs.

You may want to visit the office if you:

• Want to book a flight in person

• Need to change or cancel a reservation

• Have questions about travel regulations or required documents

• Need baggage policy clarification or help with excess baggage

• Are arranging group or corporate travel

• Require special assistance for elderly passengers or travelers with medical needs

Having a dedicated local office gives passengers direct access to support that is fast, efficient, and personalized.

Ethiopian Airlines Office in Virginia – Address and Location

The Ethiopian Airlines office in Virginia is located in a strategic and accessible area for residents of Virginia and the greater Washington, D.C. metropolitan region.

Office Address:
Ethiopian Airlines Virginia Office
1800 Diagonal Road, Suite 600
Alexandria, VA 22314
United States

This office is just minutes from the King Street-Old Town Metro Station and close to major highways, making it easy to reach by car or public transit. It is also located conveniently near Ronald Reagan Washington National Airport (DCA), and within reasonable distance from Washington Dulles International Airport (IAD), where Ethiopian Airlines flights typically depart.

Ethiopian Airlines Virginia Office Contact Information

To speak directly with an Ethiopian Airlines representative or confirm your visit to the office, use the following contact details:

Phone Number:
📞 +1 703-682-0570

Email (Sales & Support):
📧 saleswashington@ethiopianairlines.com

Office Hours:
🕘 Monday to Friday: 9:00 AM – 5:00 PM
🛑 Closed on weekends and public holidays

If you're planning to visit the office in person, it's recommended to call ahead to confirm business hours and check whether you need an appointment for specific services.

Services Provided at the Ethiopian Airlines Ticket Office in Virginia

The Ethiopian Airlines ticket office in Virginia provides a broad range of services for travelers. Whether you're flying soon or planning your trip months in advance, the office is designed to help you manage every aspect of your travel.

1. Flight Bookings and Ticketing

Ethiopian Airlines staff can help you find the best routes, fares, and seating options. You can purchase international and domestic tickets directly from the office, get fare quotes, and complete payment in-person using accepted methods.

2. Flight Changes and Cancellations

Plans change—and when they do, the Virginia office can assist you in changing your flight date, destination, or even canceling your reservation. You’ll receive guidance on any applicable change or cancellation fees based on your fare type.

3. Refund Processing

If you’re eligible for a refund, the Ethiopian Airlines Virginia office can begin the refund request on your behalf. The staff will explain refund policies and timelines clearly, ensuring you know what to expect.

4. Check-in & Travel Document Assistance

Need help understanding what documents are required for international travel? The staff can provide helpful information about passport validity, visas, COVID-19 entry restrictions, and vaccination requirements.

5. Baggage Policy Guidance

Get assistance understanding how much luggage you can carry, how to pay for excess baggage, and what items are restricted. This is especially useful for travelers with oversized or special baggage like musical instruments or sports equipment.

6. Group and Corporate Bookings

Planning travel for a large group or company? The Virginia office supports bulk bookings and offers customized travel solutions for schools, businesses, and tour groups. Discounted fares and flexible payment options may be available for group travelers.

7. ShebaMiles Membership Support

Enroll in Ethiopian Airlines’ frequent flyer program, ShebaMiles, or get help with your current account. You can inquire about mile balances, request award tickets, and understand how to earn miles through flights and partner services.

8. Special Needs Services

Ethiopian Airlines is committed to inclusive service. The Virginia office can arrange travel support for passengers with disabilities, medical needs, infants, and elderly travelers. Services like wheelchair assistance or priority boarding can be booked in advance.

Ethiopian Airlines Flights from Washington D.C. Area Airports

Although the ticket office is in Alexandria, Virginia, Ethiopian Airlines flights operate out of Washington Dulles International Airport (IAD). From IAD, passengers can board nonstop flights to Addis Ababa Bole International Airport (ADD), which serves as the primary hub for connecting flights throughout Africa and beyond.

At IAD, travelers can expect:

• Priority check-in for ShebaMiles Gold & Platinum members

• Smooth boarding processes

• Connections to major destinations in East, West, and Central Africa

• Boeing 787 Dreamliner flights equipped with modern amenities

Why Choose the Ethiopian Airlines Ticket Office in Virginia?

Choosing to visit the Ethiopian Airlines Virginia office has several advantages:

• In-Person Expertise: Face-to-face service from trained staff ensures you get accurate, personalized advice.

• Secure Payments: Pay for your ticket securely and receive printed confirmation instantly.

• Quicker Resolutions: Complex issues like rebooking, upgrades, or refunds are often handled faster in person.

• Travel Confidence: Discuss travel rules, baggage concerns, or medical needs before you fly.

For travelers unfamiliar with international travel processes or needing help with documentation, the in-person experience is especially valuable.

Helpful Tips for Visiting the Ethiopian Airlines Office in Virginia

Before you head to the Ethiopian Airlines office in Virginia, here are a few tips to make your visit as smooth as possible:

• Bring Identification: Always carry your passport and any booking references or travel documents.

• Check Peak Times: Try to visit during mid-morning or early afternoon to avoid busy periods.

• Write Down Questions: Prepare a list of issues or questions you want to ask.

• Ask for Receipts and Confirmations: Whether you're booking or modifying a ticket, request a print or email copy of all changes.

• Follow COVID-19 Guidelines: Depending on the latest health regulations, mask-wearing and social distancing may be in place.

Conclusion

The Ethiopian Airlines Virginia office is a trusted travel resource for passengers throughout Virginia, Washington D.C., and surrounding areas. Whether you need help booking a flight, changing your travel plans, or seeking guidance for international travel, the Ethiopian Airlines ticket office in Virginia is ready to assist.

With its convenient location in Alexandria, friendly and knowledgeable staff, and access to the airline’s global network, this office ensures that your travel experience is seamless from the moment you start planning until you reach your destination. For reliable, professional support, make the Ethiopian Airlines Virginia office your first stop on your next journey.

FAQs

Q1: What is the address of the Ethiopian Airlines Virginia office?
A: The office is located at 1800 Diagonal Road, Suite 600, Alexandria, VA 22314.

Q2: What is the Ethiopian Airlines Virginia office phone number?
A: You can call the office at +1 703-682-0570.

Q3: Can I book a flight directly at the Virginia ticket office?
A: Yes, the office handles flight bookings, changes, cancellations, and payments.

Q4: What are the working hours of the Ethiopian Airlines Virginia office?
A: The office is open Monday through Friday, from 9:00 AM to 5:00 PM.

Q5: Which airport does Ethiopian Airlines use in the DC area?
A: Ethiopian Airlines flights depart from Washington Dulles International Airport (IAD)